A man came in just as they were closing the store. Out of breath, he explained that the airline had lost his son’s luggage. Would it be possible for him to bring his son into the store in 20 minutes, as he really needed a suit for the evening?

The salesman readily agreed to stay back to help. 20 minutes later, he met Orlando Bloom.

In this true story, a salesperson at a suit store in Brisbane needed no prompting to offer his assistance – going the extra mile is in his DNA.

Unfortunately, many people in the service industries fail to have the same approach. They’d shut the door right on closing, refusing the man’s request, never knowing they’d just missed out on an extraordinary (and profitable) experience.

Someone arrives early at an open – “you can’t come in yet, I’m still setting up”. Someone arrives a little late “you can’t come in now, I’m already packing up”.

Caring is highly underrated. Never forget that extraordinary comes from the simple and easy things.

All the best

Jason Andrew

fine out more on Jason at his website here

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